Return-to-Work Coordination for Injured Workers
A safe, timely return to work — with everyone on the same page.
Overview
What return-to-work coordination covers
Time away from work is often the largest cost on an injury claim — and extended absence can make recovery harder for the injured person, too. A clear, well-supported return-to-work plan benefits everyone involved.
We work with treating physicians to define specific, measurable work restrictions, coordinate with employers on transitional or modified duty, and follow the injured person's progress until they are back on the job.
What's included
- Clarification of specific work restrictions and their expected duration
- Review of job demands and essential job functions with the employer
- Coordination of transitional, light, or modified duty
- Progress tracking against return-to-work milestones
- Communication with the injured person to address concerns and barriers
- Documentation of release to full duty or permanent restrictions
Outcomes
What it means for your claims.
- 01
Shorter time away from work
Defined restrictions and modified duty help people return sooner and more safely.
- 02
Lower indemnity exposure
Earlier, sustainable returns reduce wage-replacement costs on lost-time claims.
- 03
Clear expectations
Physicians, employers, injured workers, and adjusters work from the same plan.
When to consider return-to-work coordination
Not sure it's the right fit? Tell us about the claim and we'll recommend the right level of involvement.
- Lost-time claims with open-ended work status
- Employers with transitional duty programs
- Claims where restrictions are vague or outdated
- Injured workers anxious about returning
FAQ
Return-to-Work Coordination questions
How does case management help an injured worker return to work?
Case managers obtain specific, written work restrictions from the treating physician, share them with the employer, help identify suitable modified-duty tasks, and follow up with the injured worker and provider as recovery progresses — keeping the plan realistic and on schedule.
Related services
- Field Case ManagementA clinical professional attends medical appointments in person, clarifies treatment and work status, and reports back to your claims team.
- Catastrophic Case ManagementSpecialized management of severe, life-altering injuries — coordinating complex care from the hospital through rehabilitation and home.
- Clinical Claim ConsultingClinical review of records and treatment plans, with practical recommendations to move stalled claims toward resolution.
Contact
Request return-to-work coordination
Tell us about the claim and we'll respond promptly to discuss next steps and assign the right case manager.
For a new referral, it helps to include:
- Claim number and line of coverage
- Injured person's name and date of injury
- Service requested and claim location
- Adjuster contact information