Catastrophic Injury Case Management
Steady, experienced guidance for the most complex injury claims.
Overview
What catastrophic case management covers
Catastrophic injuries — traumatic brain injury, spinal cord injury, amputation, severe burns, and multiple trauma — carry long recovery timelines, many providers, and significant financial exposure. They demand a case manager who can see the whole picture.
We coordinate care across every phase of recovery: acute hospitalization, inpatient rehabilitation, discharge planning, home modifications, and long-term needs. Our focus is the best achievable outcome for the injured person and a well-managed, well-documented claim for you.
What's included
- Early involvement at the acute-care stage and bedside evaluation
- Discharge planning and transition to inpatient or outpatient rehabilitation
- Coordination of specialists, therapies, equipment, and home health services
- Assessment of home and vehicle modification needs
- Family and caregiver communication and education
- Long-term care planning input and detailed progress reporting
Outcomes
What it means for your claims.
- 01
Coordinated, timely care
Fewer gaps between providers and phases of care, so recovery isn't stalled by logistics.
- 02
Informed reserving
Regular, clinically grounded updates help you anticipate future medical needs and costs.
- 03
Better outcomes for people
Injured people and their families get a knowledgeable point of contact through a difficult time.
When to consider catastrophic case management
Not sure it's the right fit? Tell us about the claim and we'll recommend the right level of involvement.
- Traumatic brain injury (TBI)
- Spinal cord injury and paralysis
- Amputations and severe burns
- Polytrauma and complex orthopedic injuries
FAQ
Catastrophic Case Management questions
What qualifies as a catastrophic injury claim?
Catastrophic claims typically involve severe, life-altering injuries such as traumatic brain injury, spinal cord injury, amputation, severe burns, multiple fractures or polytrauma, and injuries requiring prolonged hospitalization or long-term care. These claims usually involve many providers and a long recovery timeline.
When should a catastrophic case manager be assigned?
As early as possible — ideally while the injured person is still in acute care. Early involvement supports smoother discharge planning, faster access to rehabilitation, and better-informed decisions throughout the life of the claim.
Related services
- Field Case ManagementA clinical professional attends medical appointments in person, clarifies treatment and work status, and reports back to your claims team.
- Return-to-Work CoordinationClear restrictions, realistic goals, and employer coordination for a safe and timely return to work.
- Clinical Claim ConsultingClinical review of records and treatment plans, with practical recommendations to move stalled claims toward resolution.
Contact
Request catastrophic case management
Tell us about the claim and we'll respond promptly to discuss next steps and assign the right case manager.
For a new referral, it helps to include:
- Claim number and line of coverage
- Injured person's name and date of injury
- Service requested and claim location
- Adjuster contact information